Matching the training program to the call centre model for best practice
Year of publication: |
2004
|
---|---|
Authors: | Carton, Peter ; Gannon, Martin J. ; Jerrard, Marjorie ; Shah, Kalpa |
Published in: |
International employment relations review. - Broadway, NSW, ISSN 1324-1125, ZDB-ID 2005068-9. - Vol. 10.2004, 2, p. 87-109
|
Subject: | Callcenter | Call centre | Betriebliches Bildungsmanagement | Employer-provided training |
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