Measurement and analysis of customer satisfaction: company practices in Spain and Portugal
Year of publication: |
2007
|
---|---|
Authors: | Fernández‐González, Arturo J. ; Carlos Prado Prado, J. |
Other Persons: | Radnor, Zoe (ed.) |
Published in: |
International Journal of Productivity and Performance Management. - Emerald Group Publishing Limited, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 56.2007, 5/6, p. 500-517
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | ISO 9000 series | Quality management | Customer satisfaction | Spain | Portugal |
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