Measurement of visitors' satisfaction with public zoos in Korea using importance-performance analysis
Hyung-Sook Lee
Year of publication: |
2015
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Authors: | Lee, Hyung-Sook |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 47.2015, p. 251-260
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Subject: | Satisfaction of zoo visitors | Importance-performance analysis | Public zoos in Korea | Südkorea | South Korea | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Dienstleistungsqualität | Service quality | Freizeitwirtschaft | Leisure industries |
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