Measuring and comparing service quality metrics through social media analytics : a case study
Wu He, Xin Tian, Andy Hung, Vasudeva Akula, Weidong Zhang
Year of publication: |
August 2018
|
---|---|
Authors: | He, Wu ; Tian, Xin ; Hung, Andy ; Akula, Vasudeva ; Zhang, Weidong |
Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9846, ZDB-ID 2069863-X. - Vol. 16.2018, 3, p. 579-600
|
Subject: | Social media analytics | Sentiment analysis | Service quality |
Saved in:
Online Resource
Saved in favorites
Similar items by subject
-
How does Social Media Analytics Create Value?
Wamba, Samuel Fosso, (2016)
-
A Bilingual Comparison of Sentiment and Topics for a Product Event on Twitter
Wedel, Irina, (2021)
-
A novel social media competitive analytics framework with sentiment benchmarks
He, Wu, (2015)
- More ...
Similar items by person