Measuring and Improving Infrastructure Performance

Measuring and Improving Infrastructure Performance -- Copyright -- Contents -- EXECUTIVE SUMMARY -- SOURCE OF THIS STUDY -- THE STUDY'S FOCUS AND LIMITS -- DEFINING INFRASTRUCTURE PERFORMANCE -- ASSESSING PERFORMANCE AND DECISION MAKING -- IMPROVING INFRASTRUCTURE PERFORMANCE -- 1 INTRODUCTION -- SOURCE AND CONDUCT OF THE STUDY -- INFRASTRUCTURE PERFORMANCE AND IMPROVEMENT IN CONTEXT -- THE STUDY'S FOCUS AND SCOPE -- SEEKING REPRESENTATIVE EXPERIENCE -- PERFORMANCE MEASUREMENT IN PRACTICE -- THE REPORT'S STRUCTURE -- NOTES -- 2 INFRASTRUCTURE PERFORMANCE AND ITS MEASUREMENT -- THE BASIC CONCEPT OF PERFORMANCE -- PERFORMANCE COMPARED WITH OTHER CONCEPTS: NEED, DEMAND, AND BENEFITS -- THE VARIETY OF STAKEHOLDERS -- DIMENSIONS OF EFFECTIVENESS -- DETERMINING WHETHER PERFORMANCE IS "GOOD -- BASES FOR JUDGING GOOD PERFORMANCE -- DIVERGING FROM THE NCPWI'S FRAMEWORK -- NOTES -- 3 THE PERFORMANCE ASSESSMENT PROCESS -- MOTIVATION -- THE GENERIC PROCESS -- THE RESULTING MEASURES AND THEIR USE -- Planning -- Implementation -- Evaluation -- LEVELS AND PATHWAYS OF PARTICIPATION AND AUTHORITY -- NOTES -- 4 MEASURES OF INFRASTRUCTURE PERFORMANCE -- TAKING STOCK -- DATA AS A CONCERN -- PRINCIPLES FOR SELECTING PERFORMANCE MEASURES -- MEASURES OF EFFECTIVENESS -- MEASURES OF RELIABILITY -- MEASURES OF COST -- BENCHMARKS AND STANDARDS FOR ASSESSMENT -- USING PERFORMANCE MEASURES -- NOTES -- 5 INFRASTRUCTURE IMPROVEMENT THROUGH PERFORMANCE-BASED MANAGEMENT -- MULTIPLE OBJECTIVES AND VIEWS -- Considering Multiple Objectives -- Considering Multiple Points of View -- DEALING WITH MULTIPLE JURISDICTIONS AND MODES -- UNCERTAINTY AND RISK IN INFRASTRUCTURE DECISION MAKING -- Analytical Methods -- The Matter of Values -- The Role of Regulatory Agencies -- NOTES -- 6 FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS -- HELPING DECISION MAKERS -- IMPROVING PERFORMANCE.