Measuring Customer Satisfaction and Service Quality in Automobile Repair
Year of publication: |
2018
|
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Authors: | Furaida, S. ; Dachyar, M. ; Gabriel, D. S. |
Publisher: |
[S.l.] : SSRN |
Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Messung | Measurement | Kfz-Gewerbe | Automotive services industry | Kfz-Industrie | Automotive industry | Qualitätsmanagement | Quality management |
Extent: | 1 Online-Ressource (6 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments September 12, 2018 erstellt |
Other identifiers: | 10.2139/ssrn.3248125 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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