Measuring customer satisfaction in electronic commerce : the impact of e-service quality and user experience
Year of publication: |
2024
|
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Authors: | Mamakou, Xenia J. ; Zaharias, Panagiotis ; Milesi, Maria |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 3, p. 915-943
|
Subject: | Customer satisfaction | E-S-QUAL | Electronic commerce | Electronic service quality | PLS-SEM | User experience (UX) | Internet | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Konsumentenverhalten | Consumer behaviour |
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