Measuring customer service effectiveness
Sarah Cook
| Year of publication: |
2004
|
|---|---|
| Authors: | Cook, Sarah |
| Publisher: |
Aldershot [u.a.] : Gower |
| Subject: | Customer services | Evaluation | Kundendienst | Qualitätsmanagement |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | VIII, 160 S. : Ill., graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-566-08538-0 |
| Source: |
Persistent link: https://www.econbiz.de/10004663328