Measuring customer service quality in international marketing channels: A multimethod approach
Year of publication: |
1995
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Authors: | Wetzels, Martin ; Ruyter, Ko de ; Lemmink, Jos ; Koelemeijer, Kitty |
Published in: |
The journal of business & industrial marketing. - Bradford : Emerald, ISSN 0885-8624, ZDB-ID 6495503. - Vol. 10.1995, 5, p. 50-59
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