Measuring experienced emotions during service recovery encounters: construction and assessment of the ESRE scale
| Year of publication: |
2008
|
|---|---|
| Authors: | Schoefer, Klaus ; Diamantopoulos, Adamantios |
| Published in: |
Service Business. - Springer. - Vol. 2.2008, 1, p. 65-81
|
| Publisher: |
Springer |
| Subject: | Service recovery | Emotions | Scale development |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10008515381