Measuring Internet retail service quality using E-S-QUAL
| Year of publication: |
2012
|
|---|---|
| Authors: | Rafiq, Mohammed ; Lu, Xiaoming ; Fulford, Heather |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 6459717. - Vol. 28.2012, 9 (1.8.), p. 1159-1174
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