MEASURING MANAGERIAL EFFICIENCY: A BALANCED APPROACH

In the paper a balanced approach to management efficiency measurement is proposed. The concept of measuring management function efficiency is presented. Most of the presented measuring instruments are non-financial in nature and are incorporated into a balanced scorecard methodology. The paper proposes weighting for each of five recommended managerial function measures in determining overall managerial performance. The implications of the technique are tested using a sample of Russian firms. The authors argue that the proposed measurement be applied not only in individual firms, but across supply chains.