Measuring Performance in a First Class Hotel
| Year of publication: |
1994
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|---|---|
| Authors: | Mattsson, Jan |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 4.1994, 1, p. 39-42
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