Measuring retail service quality: A replication study
In the recent past, few services marketing topics have attracted as much attention as the measuring and management of service quality. In this study an instrument developed in the United States of America, which measures the service quality in a South African retail environment, is empirically evaluated. The retail service quality instrument has been shown to be a valid and reliable instrument and the developers' claim of construct reliability can be supported.
Year of publication: |
1997
|
---|---|
Authors: | Boshoff, Christo ; Terblanché, Nic S. |
Published in: |
South African Journal of Business Management. - Cape Town : African Online Scientific Information Systems (AOSIS), ISSN 2078-5976. - Vol. 28.1997, 4, p. 123-128
|
Publisher: |
Cape Town : African Online Scientific Information Systems (AOSIS) |
Saved in:
freely available
Saved in favorites
Similar items by person
-
The perceived benefits derived from visits to a super regional shopping centre: An exploratory study
Terblanché, Nic S., (1999)
-
Status quo bias and shoppers’ mobile website purchasing resistance
Nel, Jacques, (2020)
-
The advertising of legal services: A comparison of the perceptions of attorneys and of the public
Boshoff, Christo, (1992)
- More ...