Measuring service quality: The opinion of Europeans about utilities
Year of publication: |
2008
|
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Authors: | Ferrari, Pieralda A. ; Salini, Silvia |
Publisher: |
Milano : Fondazione Eni Enrico Mattei (FEEM) |
Subject: | Dienstleistungsqualität | Konsumentenverhalten | Kundenzufriedenheit | Messung | Statistische Methode | EU-Staaten | Service Quality | Eurobarometer | Non Linear Principal Component Analysis | Rasch Analysis | Conjoint analysis |
Series: | Nota di Lavoro ; 2008,36 |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Working Paper |
Language: | English |
Other identifiers: | 568803809 [GVK] hdl:10419/40666 [Handle] |
Classification: | C33 - Models with Panel Data ; C35 - Discrete Regression and Qualitative Choice Models ; C43 - Index Numbers and Aggregation ; L94 - Electric Utilities ; L95 - Gas Utilities; Pipelines; Water Utilities ; L96 - Telecommunications |
Source: |
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Measuring Service Quality: The Opinion of Europeans about Utilities
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Measuring Service Quality : The Opinion of Europeans About Utilities
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