Measuring the variance of customer waiting time in service operations
Year of publication: |
2014
|
---|---|
Authors: | Zhao, Xiaofeng ; Hou, Jianrong ; Gilbert, Kenneth |
Published in: |
Management Decision. - Emerald Group Publishing Limited, ISSN 1758-6070, ZDB-ID 2023018-7. - Vol. 52.2014, 2, p. 296-312
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Modelling | Operations management | Management techniques | Customer service | Management science | Spreadsheets |
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