Mediating and moderating processes in the relation between problem customer perceptions and work-family conflict
Year of publication: |
2011
|
---|---|
Authors: | Hu, Hsiu-hua ; Hsu, Chin-tien ; Lee, Wen-ruey ; Chang, Jui-huang ; Hsu, Meng-hui |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 31.2011, 7/8, p. 1365-1380
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Subject: | Familie-Beruf | Work-life balance | Verkaufspersonal | Salespeople | Emotion | Mediation | Beschwerdemanagement | Complaint management | Bank | Taiwan |
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