Mergers and service quality in the airline industry : a silver lining for air travelers?
Year of publication: |
May 2016
|
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Authors: | Steven, Adams B. ; Alamdar Yazdi, Amirhossein ; Dresner, Martin |
Published in: |
Transportation research / E : an international journal. - Amsterdam : Elsevier, ISSN 1366-5545, ZDB-ID 1380969-6. - Vol. 89.2016, p. 1-13
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Subject: | Mergers | Service quality | Market concentration | On-time performance | Flight cancellations | Mishandled bags | Involuntary boarding denials | Dienstleistungsqualität | Fusion | Merger | Fluggesellschaft | Airline | Luftverkehr | Air transport | Unternehmenskonzentration | Passagierluftverkehr | Air passenger transport |
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