Method to evaluate quality of service in the hotel industry in the age of the Fourth Industrial Revolution
Eduardo Bridi, Jeovani Schmitt, Roy Anderson, Dalton Francisco de Andrade, and Edson Pacheco Paladini
| Year of publication: |
2021
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|---|---|
| Authors: | Bridi, Eduardo ; Schmitt, Jeovani ; Anderson, Roy ; Andrade, Dalton Francisco de ; Paladini, Edson Pacheco |
| Published in: |
Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation. - New Jersey : World Scientific, ISBN 978-981-12-3034-9. - 2021, p. 153-176
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| Subject: | quality of service | assessment method | hotel industry | mystery shopping | item response theory (IRT) | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Industrie 4.0 | Industry 4.0 |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Other identifiers: | 10.1142/9789811230356_0009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012506168