Methods for determining areas for improvement based on the design of customer surveys
Ching-Chow Yang, King-Jang Yang, Tsu-Ming Yeh and Fan-Yun Pai
| Year of publication: |
2009
|
|---|---|
| Authors: | Yang, Ching-chow ; Yang, King-jang ; Yeh, Tsu-ming ; Pai, Fan-yun |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 1/2, p. 143-154
|
| Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Taiwan |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003849578