Mining voice of customers and employees in insurance companies from online reviews : a text analytics approach
Year of publication: |
2023
|
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Authors: | Rajendran, Suchithra ; Srinivas, Sharan ; Pagel, Emily |
Published in: |
Benchmarking : an international journal. - Bingley : Emerald, ISSN 1758-4094, ZDB-ID 2007988-6. - Vol. 30.2023, 1, p. 1-22
|
Subject: | Insurance company | Quality-associated managerial recommendations | SWOT tool | Voice of customers | Voice of employees |
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