Mitigating burnout through organizational justice : customer support workers' experiences of customer injustice and emotional labor
Year of publication: |
2021
|
---|---|
Authors: | Kim, Heewon ; Leach, Rebecca B. |
Published in: |
Management communication quarterly : an international journal. - Newbury Park, Calif. : Sage Publications, ISSN 1552-6798, ZDB-ID 2068864-7. - Vol. 35.2021, 4, p. 497-517
|
Subject: | burnout | customer injustice | emotional labor | organizational justice | Arbeitspsychologie | Organizational psychology | Verhalten in Organisationen | Organizational behaviour | Emotion | Gerechtigkeit | Justice | Stress | Work stress | Burnout | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction |
-
Hayat, Zara, (2019)
-
The effect of workplace bullying on burnout : the mediating role of affective well-being
Ribeiro, Neuza, (2022)
-
All you need is … resources : the effects of justice and support on burnout and turnover
Campbell, Nathanael S., (2013)
- More ...
-
Leach, Rebecca B., (2024)
-
Change communication and the use of anonymous social media at work
Kim, Heewon, (2019)
-
Does social class matter in recovering self-service technology failures?
Kim, Heewon, (2021)
- More ...