Mobile claim management adoption in emerging insurance markets : an exploratory study in Thailand
Year of publication: |
2016
|
---|---|
Authors: | Chupun Gowanit ; Natcha Thawesaengskulthai ; Peraphon Sophatsathit ; Thitivadee Chaiyawat |
Published in: |
The international journal of bank marketing : IJBM. - Bingley : Emerald Publishing Limited, ISSN 0265-2323, ZDB-ID 395277-0. - Vol. 34.2016, 1, p. 110-130
|
Subject: | Insurance | Customer satisfaction | Claim motor insurance | M-insurance | Mobile claim service | Motor insurance in Thailand | Thailand | Kfz-Versicherung | Automobile insurance | Versicherungsmarkt | Insurance market | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Versicherung |
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