Mobile payment and service interaction : change and chance for delivering service in mobile payment checkout
Year of publication: |
2024
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Authors: | Li, Rongyu ; Liu, Yiran |
Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 45.2024, 1, p. 128-152
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Subject: | Mobile payment | nonpayment interaction | retail checkout | roles | scripts | service encounter | Elektronisches Geld | Electronic money | Einzelhandel | Retail trade | Mobile Business | Mobile business | Mobilkommunikation | Mobile communications | Dienstleistungsqualität | Service quality |
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