Mobile SERVQUAL
Year of publication: |
2013
|
---|---|
Authors: | Abu‐El Samen, Amjad A. ; Akroush, Mamoun N. ; Abu‐Lail, Bayan N. |
Published in: |
International Journal of Quality & Reliability Management. - Emerald Group Publishing Limited, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 30.2013, 4, p. 403-425
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer services quality | SERVQUAL | Customer satisfaction | Business performance | Service quality | Mobile telecommunications | Jordan | Middle East |
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