D MODELING AND SYSTEMS ANALYSIS - New measurement scales for evaluating perceptions of the technology-mediated customer service experience Db:130
| Year of publication: |
2004
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|---|---|
| Authors: | Froehle, Craig M. ; Roth, Aleda V. |
| Published in: |
Operations research, Management science : OR MS ; the international literature digest. - Davenport, Iowa : Executive Sciences Institute, ISSN 0030-3658, ZDB-ID 207381x. - Vol. 44.2004, 6, p. 669-672
|