Modeling social services performance : a four-stage DEA approach to evaluate fundraising efficiency, capacity building, service quality, and effectiveness in the nonprofit sector
Year of publication: |
2014
|
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Authors: | Medina-Borja, Alexandra ; Triantis, Konstantinos P. |
Published in: |
Operations research in the public sector and nonprofit organizations. - New York, NY : Springer. - 2014, p. 285-307
|
Subject: | Nonprofit-Organisation | Nonprofit organization | Dienstleistungsqualität | Service quality | Data-Envelopment-Analyse | Data envelopment analysis | Fundraising | Performance-Messung | Performance measurement |
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