Modelling a CRM Markov chain process using system dynamics
Year of publication: |
2008
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Authors: | Ip, W.H. ; Chen, Bocheng ; Lau, Henry C.W. ; Choy, K.L. |
Published in: |
International journal of value chain management : IJVCM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1741-5357, ZDB-ID 21933935. - Vol. 2.2008, 4, p. 420-435
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