Modelling customer satisfaction from online reviews using ensemble neural network and effect-based Kano model
Year of publication: |
2019
|
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Authors: | Bi, Jian-Wu ; Liu, Yang ; Fan, Zhi-Ping ; Cambria, Erik |
Published in: |
International journal of production research. - London [u.a.] : Taylor & Francis, ISSN 1366-588X, ZDB-ID 1485085-0. - Vol. 57.2019, 22, p. 7068-7088
|
Subject: | customer satisfaction | ensemble neural network | Kano model | online reviews | product improvement | Kundenzufriedenheit | Customer satisfaction | Neuronale Netze | Neural networks | Messung | Measurement | Konsumentenverhalten | Consumer behaviour |
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