Money-back guarantees : helping the low-quality retailer
Year of publication: |
2012
|
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Authors: | McWilliams, Bruce |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 58.2012, 8, p. 1521-1524
|
Subject: | Beschwerdemanagement | Complaint management | Geld | Money | Garantie | Warranty | Einzelhandelspreis | Retail price | Produktqualität | Product quality |
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