Monitoring and reducing patient dissatisfaction : a case study of an Iranian public hospital
Year of publication: |
May-June 2016
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Authors: | Rasouli, Omid ; Zarei, Mohammad Hossein |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 5/6, p. 531-559
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Subject: | patient dissatisfaction | SERVQUAL questionnaire | public hospital service | control chart | p-chart | Demerit chart | Pareto chart | improvement index | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Statistische Qualitätskontrolle | Statistical quality control | Gesundheitsversorgung | Health care | Iran | Qualitätsmanagement | Quality management |
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