Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach
Year of publication: |
2012
|
---|---|
Authors: | Horváth, Matúš ; Michalkova, Alexandra |
Published in: |
Quality Innovation Prosperity. - Technical University of Košice, Department of integrated management, ISSN 1335-1745. - Vol. 16.2012, 1
|
Publisher: |
Technical University of Košice, Department of integrated management |
Subject: | customer satisfaction | cluster analysis | service quality |
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