Monitoring quality of service at Australian airports : a critical analysis
Year of publication: |
March 2018
|
---|---|
Authors: | Trischler, Jakob ; Lohmann, Guilherme |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 67.2018, p. 63-71
|
Subject: | Quality of service monitoring | Australian Competition and Consumer Commission | Light-handed regulation | Airport service quality | Australien | Australia | Norwegen | Norway | Flughafen | Airport | Dienstleistungsqualität | Service quality |
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