Multi-dimensional nature of service innovation : operationalisation of the elevated service offerings construct in collaborative service organisations
Year of publication: |
2011
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Authors: | Agarwal, Renu ; Selen, Willem |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 31.2011, 11, p. 1164-1192
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Subject: | Dienstleistung | Services | Innovation | Dienstleistungsmanagement | Service management | Telekommunikationssektor | Telecommunications industry | Australien | Australia |
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