Mumbai's models of service excellence : what the city's dabbawalas can teach your company about quality
Year of publication: |
2012
|
---|---|
Authors: | Thomke, Stefan H. |
Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 90.2012, 11, p. 121-126
|
Subject: | Bombay | Dienstleistungsmanagement | Service management | Dienstleistungsqualität | Service quality | Erfolgsfaktor | Success factor | Logistikdienstleister | Logistics provider | Indien | India |
-
Thomme, Stefan, (2013)
-
An investigation of key success factors for restaurant operations in Saudi Arabia
Gadelrab, Reda, (2019)
-
Customer Leadership im Transportwesen
Götte, Sascha, (2011)
- More ...
-
Managing product and service development : texts and cases
Thomke, Stefan H., (2007)
-
Crash simulation evolution and its impact on R&D in the automotive applications
Spethmann, Philipp, (2009)
-
New knowledge creation in organizations
Lee, Fiona, (2003)
- More ...