MUSA-INT : multicriteria customer satisfaction analysis with interacting criteria
Silvia Angilella; Salvatore Corrente; Salvatore Greco; Roman Słowiński
Year of publication: |
2014
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Authors: | Angilella, Silvia ; Corrente, Salvatore ; Greco, Salvatore ; Słowiński, Roman |
Published in: |
Omega : the international journal of management science. - Oxford [u.a.] : Elsevier, ISSN 0305-0483, ZDB-ID 124502-8. - Vol. 42.2014, p. 189-200
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Subject: | Multiple criteria decision aiding | Customer satisfaction analysis | Utility function | Interacting criteria | Ordinal scales | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Kundenzufriedenheit | Customer satisfaction | Entscheidungstheorie | Decision theory |
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