Mystery Shopping as a Strategic Management Practice in Multi-Site Firms
Year of publication: |
2022
|
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Authors: | Block, Sidney T. ; Friebel, Guido ; Heinz, Matthias ; Zubanov, Nick |
Publisher: |
Bonn : Institute of Labor Economics (IZA) |
Subject: | mystery shopping | monitoring | reputation spillovers | incentives | service standards |
Series: | IZA Discussion Papers ; 15599 |
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Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Working Paper |
Language: | English |
Other identifiers: | 182004856X [GVK] hdl:10419/265820 [Handle] RePEc:iza:izadps:dp15599 [RePEc] |
Classification: | L10 - Market Structure, Firm Strategy, and Market Performance. General ; M31 - Marketing ; M41 - Accounting ; M52 - Compensation and Compensation Methods and Their Effects (stock options, fringe benefits, incentives, family support programs) |
Source: |
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Mystery shopping as a strategic management practice in multi-site firms
Block, Sidney T., (2022)
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Mystery Shopping as a Strategic Management Practice in Multi-Site Firms
Block, Sidney, (2022)
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A Structural Model of a Multitasking Salesforce : Multidimensional Incentives and Plan Design
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Mystery shopping as a strategic management practice in multi-site firms
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