Necessary evil : a strategy to manage dysfunctional customer behavior
Year of publication: |
2022
|
---|---|
Authors: | Huang, Yu-Shan ; Fang, Xiang ; Liu, Ruping |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 5, p. 741-753
|
Subject: | Deontic justice | Distributive justice | Dysfunctional customer behavior | Interactional justice | Necessary evil | Positive word of mouth | Procedural justice | Gerechtigkeit | Justice | Konsumentenverhalten | Consumer behaviour | Verhalten in Organisationen | Organizational behaviour | Virales Marketing | Viral marketing | Verteilungsgerechtigkeit | Rawls-Gerechtigkeitstheorie | Rawls's theory of justice |
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