New Dimensions in Quality

The quality of goods and services has always been a societal concern. The importance of quality was extended beyond physical products, to include services and information; and extended its reach into new arenas such as health care, education, or government. Organizations recognized the importance of focusing all of their activities on the customer and their requirements. New dimension of quality are performance, reliability, conformity, special characteristics and design.

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Year of publication:	2006
Authors:	Onete, Bogdan
Published in:	The AMFITEATRU ECONOMIC journal. - Academia de Studii Economice din Bucureşti, ISSN 1582-9146. - Vol. 8.2006, 20, p. 156-158
Publisher:	Academia de Studii Economice din Bucureşti
Subject:	Quality \| Products \| Services

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Extent:	application/pdf
Type of publication:	Article
Language:	Romanian
Classification:	L15 - Information and Product Quality; Standardization and Compatibility
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10005453901