"New perspectives on customer experience in service recovery"
submitted by Leonhard Raphael Mandl, M. Sc.
| Year of publication: |
July, 28 2017
|
|---|---|
| Authors: | Mandl, Leonhard |
| Publisher: |
Eichstätt |
| Subject: | Dienstleistungsmarketing | Services marketing | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Kundenrückgewinnung | Customer recovery | Kundenzufriedenheit | Customer satisfaction | Beschwerde | Brand community | Experiment | Konflikttheorie | Strukturgleichungsmodell |
freely available
| Extent: | 1 Online-Ressource (circa 10 Seiten) Diagramme |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Sammelwerk ; Collection of articles of several authors ; Sammlung ; Collection of articles written by one author |
| Language: | English |
| Thesis: | Dissertation, Katholische Universität Eichstätt-Ingolstadt, 2017 |
| Notes: | In OPUS sind nur die Abstracts verfügbar Besteht aus einer Übersicht von bereits publizierten Aufsätzen |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011782523