New service development maturity model
Year of publication: |
2014
|
---|---|
Authors: | Jin, Dayu ; Chai, Kah Hin ; Tan, Kay Chuan |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 24.2014, 1, p. 86-116
|
Subject: | Assessment | Maturity model | New service development | Success factors | Erfolgsfaktor | Success factor | Innovation | Innovationsmanagement | Innovation management | Dienstleistung | Services | Unternehmensdienstleistung | Business services |
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