No eulogies for TQM

States that the TQM approach to quality is going out of fashion, takes as evidence of this the fact that examiners for the Baldrige Award are looking for evidence of customer focus and effective leadership rather than merely a rigid application of TQM methods. Compares the decline of TQM to that experienced by management by objectives in the past.

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Year of publication:	1992
Authors:	Albrecht, Karl
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 4.1992, 5
Publisher:	MCB UP Ltd
Subject:	Customer service \| Leadership \| Management by objectives \| Quality programmes \| TQM

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09544789210034491 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033294