Non-internet self-service technology failures and recoveries : comparing China with the United States
Year of publication: |
2013
|
---|---|
Authors: | Liu, Shunzhong |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 22799382. - Vol. 7.2013, 3, p. 399-417
|
Subject: | Selbstbedienung | Kundenzufriedenheit | Reklamation | Vergleich | China | USA |
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