Nonlinear antecedents of visitors' satisfaction with the Oktoberfest in Brazil
Year of publication: |
2020
|
---|---|
Authors: | Tontini, Gérson ; Branco, Leandro Luiz ; Brandt, Lígia Melissa Oechsler ; Ronchi, Luciana ; Oliveira, Paulo Roberto Vieira de ; Zanchett, Ricardo |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 31.2020, 16, p. 1866-1890
|
Subject: | cultural festivals | festival quality | kano model | nonlinearity | Oktoberfest | penalty and reward contrast analysis | visitors satisfaction | Kundenzufriedenheit | Customer satisfaction | Großveranstaltung | Big event | Brasilien | Brazil | Urlaubsverhalten | Holiday behaviour | Dienstleistungsqualität | Service quality |
-
Tourist loyalty to a local cultural event : the case of Turkmen handicrafts festival
Akhoondnejad, Arman, (2016)
-
Rivera, Manuel, (2022)
-
Nongsiej, Prosperous, (2023)
- More ...
-
Measuring maturity of value co-creation practices and its influence on market performance
Ronchi, Luciana, (2021)
-
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson, (2017)
-
Nonlinear antecedents of customer satisfaction and loyalty in third-party logistics services (3PL)
Tontini, Gerson, (2017)
- More ...