Nowcasting in Chatbot Design : Leveraging Service Journey Patterns to Improve User Satisfaction
Year of publication: |
2020
|
---|---|
Authors: | Wang, Yang |
Other Persons: | Wang, Yuran (contributor) ; Luo, Xueming (contributor) ; wang, xiao yi (contributor) |
Publisher: |
[2020]: [S.l.] : SSRN |
Subject: | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
Extent: | 1 Online-Ressource (52 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments April 15, 2020 erstellt |
Other identifiers: | 10.2139/ssrn.3576988 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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