Number 3 - International service variants: Airline passenger expectations and perceptions of service quality
| Year of publication: |
2000
|
|---|---|
| Authors: | Sultan, Fareena ; Simpson Jr, Merlin C. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 14.2000, 2-3, p. 188-216
|