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Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit – Eine dyadische Analyse
Homburg, Christian, (2001)
Exploring the Conditions Under Which Salesperson Work Satisfaction Can Lead to Customer Satisfaction
Homburg, Christian, (2005)
How to Get Lost Customers Back? A Study of Antecedents of Relationship Revival
Homburg, Christian, (2007)