Office of the Ombudsperson 2012 Annual Report

The Office of the Ombudsperson was established in 2012 to provide staff of the Asian Development Bank (ADB) with confidential, impartial, informal, and independent assistance to resolve workplace conflicts and issues. Its first annual report describes the operations of the office in fulfilling its mission, including its efforts in outreach at headquarters and field offices. Central to this report is the statistical picture of the office’s casework and a discussion of the issues and concerns of ADB staff. The report summarizes the observations and reflections of the Ombudsperson on institutional issues, and offers recommendations to address the systemic issues identified.