Omnichannel services : the false premise and operational remedies
Year of publication: |
2023
|
---|---|
Authors: | Baron, Opher ; Chen, Xiaole ; Li, Yang |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Hanover, Md. : INFORMS, ISSN 1526-5501, ZDB-ID 2023019-9. - Vol. 69.2023, 2, p. 865-884
|
Subject: | channel interference | customer choices | omnichannel services | service operations |
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