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Consequences of consumer engagement in service marketing : an empirical exploration
Rather, Raouf Ahmad, (2019)
Customer decision-making processes and motives for self-service technology usage in multi-channel hospitality environments
Kelly, Petranka, (2013)
Examining the effect of customer-to-customer interactions on satisfaction, loyalty, and word-of-mouth behaviors in the hospitality industry : the mediating role of personal interaction quality and service atmospherics
Fakharyan, Meysam, (2014)